kirkey's Privacy Policy

1. Introduction & Scope

kirkey is an online entertainment platform that provides casino games and sports betting services to users in Bangladesh. This privacy policy applies to users of the kirkeycasino.cam website and associated mobile applications.

By using our services you are considered to have given your consent to the data processing practices described in this policy. For details on how to withdraw your consent, see Section 8. kirkey's Terms and Conditions should be read together with this privacy policy, as both documents together form the legal framework governing use of our services.

This policy has been prepared in both English and Bengali. In the event of any conflict in interpretation, the Bengali version shall take precedence.

2. Types of Information Collected

kirkey may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Residential address
• Email address and mobile number

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment method information (details related to bKash, Nagad, Rocket, Upay, or bank accounts)
• Transaction history and balance records

2.3 Activity Information

• Game play history and betting details
• Bonus usage information
• Login times, session duration, and usage patterns
• Records of conversations with the support team

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookie data and detailed site usage logs

3. How Information Is Collected

kirkey collects information in the following ways:

• Registration and verification process: You provide information directly when creating an account and during the identity verification steps.
• Automatic data collection: While you use our platform, certain information is collected automatically through cookies, log files, and similar technologies.
• Through transactions: Payment processors share relevant financial information with us when you make a deposit or withdrawal.
• Through customer support: Information provided when contacting us via live chat or email.
• From third-party sources: Information may be obtained from authorised external agencies for fraud prevention and identity verification purposes.

4. Purposes for Using Information

Collected information is used for the following purposes:

• Account management: To create, maintain, and secure your account.
• Service delivery: To correctly provide games, betting, and payment services.
• Identity verification and fraud prevention: To maintain account security and detect unauthorised activity.
• Legal compliance: To store and provide information required to comply with applicable laws and regulations.
• Customer support: To respond to your questions and complaints and resolve issues.
• Communications: To inform you of important account notifications, security alerts, and policy changes.
• Service improvement: To analyse usage patterns and improve platform performance and user experience.

5. Information Storage & Security

kirkey has implemented industry-standard technical and organisational measures to protect your information. SSL encryption is active on our platform, which encrypts all data sent from your browser to our servers.

Retention Period

Your information is retained for the following periods:

• All information is retained for as long as your account remains active.
• After an account is closed, certain information may be kept for up to 5 (five) years as required by law.
• Transaction records may need to be kept for a longer period in accordance with financial regulations.

Security Measures

• All data is stored in encrypted form on secured servers.
• OTP verification for account access.
• Regular security audits and vulnerability reviews.
• Internal staff access to data is restricted to the minimum necessary.

8. Your Rights

As a kirkey user, you have the following rights regarding your information:

• Access: The right to request details of what information we hold about you.
• Right to correction: The right to have incorrect or incomplete information in your account corrected.
• Right to deletion: The right to request deletion of your information in certain circumstances, though it may not be possible to delete all information where legal obligations exist.
• Objection to processing: The right to object to your information being used for marketing communications.
• Right to data portability: The right to request your information in a structured, readable format.
• Withdrawal of consent: The right to withdraw your consent at any time, though this will not make prior processing unlawful.

To exercise these rights or to find out more about kirkey's services, visit our FAQ page or contact our support team directly.

9. Protection of Minors

All kirkey services are for persons aged 21 and above only. We do not knowingly collect information from anyone under 21 years of age.

We take age verification steps at registration. If we have evidence that someone under 21 has opened an account, we will immediately suspend that account and take steps to delete the associated information.

10. Policy Changes

kirkey may revise this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform at your next login.
• The "Last Updated" date at the top of the policy will be changed.

Continuing to use the services after a change is made will be considered as your consent to the revised policy. If you do not agree to the new policy, you may request that your account be closed.

11. Contact

If you have any questions about this privacy policy, a request to correct your information, or any privacy-related concerns, please contact us:

To learn more about us, visit our About Us page, which has detailed information about kirkey's identity and values.