kirkey Responsible Gaming
Entertainment is enjoyable only when it stays within limits. kirkey believes every player should know their boundaries and play accordingly. On this page you will find protection tools, warning signs and ways to get help.
Gaming — For Entertainment
Casino or sports betting is a leisure activity. It is not a guaranteed source of income, and it should never be treated as one. kirkey wants every user to play enjoyably while maintaining their financial and mental well-being.
To enjoy online betting and casino games in Bangladesh, you must be 21 years of age or older. Minors are strictly prohibited from opening an account on any gambling or betting site. Age is verified at account creation, and ID documents may be requested in suspicious cases.
Our Terms and Conditions contain detailed guidelines on playing limits, account verification and responsible behaviour. All members are required to comply with the terms stated there.
If you have questions, check our FAQ section — it covers common questions about responsible gaming, account safety and financial limits.
Gambling is a mix of skill and luck. Every bet carries a real chance of loss. So only bet with money whose loss will not affect your daily life. Never bet with borrowed money, rent money or funds set aside for your children's education.
Keep Yourself Protected
The kirkey platform has several tools to help you stay in control of your gaming. Use these features and set limits according to your own preference.
Deposit Limit
Set a maximum amount you can deposit daily, weekly or monthly. Once the limit is reached, no further deposits can be made until that period ends.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once that amount is exceeded, gaming will stop automatically.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the system will notify you and can end the session if needed.
Cooling-Off Period
If you feel you need a break for a few days, temporarily close your account for a set period — from 24 hours to several weeks.
Self-Exclusion
If you want to stop playing for a long period or permanently, activate self-exclusion. During this period you will not be able to log into your account and all promotional communications will be stopped.
Reality Check
A short message appears on screen at regular intervals — reminding you how long you have been playing and how much you have spent in that session.
Request Self-Exclusion
Fill in the form below or contact us directly via 24/7 live chat. Self-exclusion requests are usually processed quickly.
Recognise the Warning Signs
Gambling addiction develops gradually. If you notice any of the signs below in yourself or a family member, seek help promptly.
- You are depositing beyond your budget and placing larger bets trying to recover lost money.
- You are playing in secret from family, friends or colleagues and lying about how much you play.
- You have tried repeatedly to stop playing but cannot, and feel restless when you are not playing.
- You are spending money meant for rent, food or your children's education on betting.
- You are borrowing money or taking loans to bet, and your debt keeps growing.
- You are skipping work, school or family responsibilities to spend time gaming.
- You are relying on gaming to escape stress, depression or loneliness.
If two or more of these signs apply to you, seek help now. Addiction is a health issue — it is nothing to be ashamed of, and it can be treated.
kirkey's Commitment
We believe responsible gaming is the foundation of healthy entertainment. The safety and well-being of our platform's users are always our top priority.
Where to Get Help
Asking for help is a sign of strength. Besides kirkey's support team, talk to family members and professional counsellors.
kirkey Live Chat
Our support team is available on 24/7 live chat to help in Bengali and English. If you want to set up self-exclusion or a limit, simply let us know via chat.
Contact by Email
If you prefer to put your concern in writing, contact us by email. Our support team responds in Bengali.
[email protected]
Family and Loved Ones
Talk openly with a family member or trusted friend. Support from loved ones is often the greatest strength in overcoming addiction.
Professional Counsellors
Seek advice from a psychiatrist or counsellor. Trained counsellors in Bangladesh who provide mental health services also work with gambling addiction.
Mental Health Services
Contact the mental health departments of public and private hospitals in the country. You will find doctors trained in addiction and substance-related treatment.
Confidentiality Assured
When you contact kirkey for support, your information is kept strictly confidential. See our Privacy Policy.
Some Tips for Safe Gaming
Before enjoying online betting or casino games, keep a few simple rules in mind. Set a budget before each session — that is the most effective safeguard.
Continuing to play in an attempt to recover lost money is dangerous. Each game is independent — a previous loss does not guarantee a future win.
Playing for hours on end reduces good judgement. Take regular breaks and keep to a routine for eating and sleeping.
Avoid betting when you are angry, upset or have been drinking. Your ability to make sound decisions is reduced in these states.
Do not share your kirkey account details with anyone, especially anyone under 21. Keep your account secure.